1. Purpose
This policy applies to users of EduLead's learning platforms, virtual laboratories, course spaces, online communities and associated digital tools. Our aim is to provide a respectful, secure and productive learning environment.
2. Account responsibility
Users must provide accurate account information, keep credentials secure and avoid sharing access in ways that breach the applicable licence or enrolment conditions. Accounts must not be used to impersonate another person, evade restrictions or gain unauthorized access to another user's information.
3. Respectful participation
Users must not engage in harassment, bullying, threats, discriminatory abuse, impersonation or deliberate disruption. Users must respect the privacy and intellectual property of other learners, trainers and contributors.
4. Course materials and sharing
Unless expressly permitted, users must not redistribute, resell, publicly publish or commercially exploit EduLead course materials, PDFs, videos, assessments, simulations or other protected content. Institutional or team licences, where offered, are governed by their specific terms.
5. Virtual laboratories and technical tools
Users must use virtual laboratories, simulations and technical tools for authorized educational, development and testing purposes. Users must not compromise systems, bypass access controls, interfere with accounts, introduce malicious code or use the platform for unlawful activities. Follow any safety instructions and technical limitations provided for an activity.
6. User-submitted content
Users remain responsible for content they submit, subject to applicable law and service terms. Do not upload content that unlawfully discloses private information, infringes intellectual property rights or contains malicious software. Content posted in public or shared spaces may be viewed, copied or retained by others; do not post sensitive information in public discussions.
7. Moderation and enforcement
Where reasonably necessary to protect users, maintain security or enforce these rules, EduLead may investigate reported misuse and take proportionate measures, including removing content, restricting features or suspending access. Where appropriate, we will explain significant restrictions and provide a review channel, subject to security, legal and operational constraints.
8. Reporting concerns
Report suspected abuse, security issues or inappropriate content to support@eduleadconsultantsltd.co.ke with sufficient detail for investigation. Reports will be handled as fairly and confidentially as reasonably possible.
9. Changes
EduLead may revise this policy as its platforms and services evolve. Updated versions will be published with an effective date.
Billing & Payment Disputes: disputes@eduleadconsultantsltd.co.ke
Direct Line: +254 721 365 540 • P.O. Box 10192-00400, Nairobi, Kenya