Digital Delivery Policy

1. Scope

This policy explains how EduLead Consultants Ltd delivers digital products and online services. Physical delivery is not included for products described as digital unless the product page expressly says otherwise.

2. Delivery methods

Depending on the purchase, delivery may occur through access to a course in our Moodle learning management system; access to the Arduino Virtual IoT Lab or another eligible virtual laboratory; a PDF or other downloadable file; an online community or learning resource; or an activation link, enrolment confirmation or email instructions. The product page will describe the method and any access restrictions.

3. Delivery after payment

After successful payment, the customer receives the product or access instructions using the method stated at checkout. Some products are available immediately; others may require account creation, manual enrolment, verification or processing. Where manual processing is needed, the expected delivery period will be displayed or communicated.

4. Account and email requirements

Customers should provide a valid email address and other information necessary for delivery, check inbox and spam folders, and use the account associated with the purchase. Existing users should follow the login or password-recovery instructions.

5. Missing access or downloads

If you paid but cannot access your purchase, confirm payment, check your email and spam folder, sign in using the correct account, and contact support@eduleadconsultantsltd.co.ke with your order reference and product name. We will investigate and, where appropriate, restore access, resend instructions or provide another reasonable remedy.

6. Technical requirements

Some products may require an internet connection, supported browser, compatible device or specific software. Material requirements should be stated on the product page before purchase. Customers are responsible for compatible devices and internet access unless stated otherwise.

7. Access periods and availability

Where access is limited to a specified period, its duration will be disclosed before purchase. Maintenance or temporary interruptions may occur. We will take reasonable steps to restore affected services and address material delivery failures. If a purchased service is permanently discontinued or promised access cannot be provided, we will consider an appropriate remedy under the purchase terms and applicable law.

8. Contact

Support: support@eduleadconsultantsltd.co.ke
Support portal: support.eduleadconsultantsltd.co.ke